Privacy Policy

1. Who we are

Tam Sauna is operated by Tam Holdings, LLC, a Washington limited liability company ("Tam Sauna", "we", "us"). We offer private sauna sessions at our locations in Federal Way, Buckley, Auburn and Lake Tapps, Washington. This policy applies to tamsauna.com, our online booking pages and forms, and the emails and text messages we send.

2. Information we collect

Information you give us:

• Name, email address and phone number when you book or sign a waiver.
• Booking details: location, date, time, number of guests and add-ons such as sauna veniks.
• Waiver information: your name, signature, the date you signed, the location and date of your visit, and, for guests under 18, the name and signature of a parent or guardian.
• Messages you send us by phone, text, email or social media.

Information collected automatically: basic technical data such as your browser type, device, IP address and pages visited, collected through cookies and similar tools on our website and booking pages.

Payment information: card payments are handled by our payment processor, Stripe. We do not see or store your full card number. See Payments.

3. How we use your information

• To take, confirm, change and manage your booking.
• To process payments, deposits, balances and refunds.
• To keep signed waivers on file for safety and legal purposes.
• To send booking confirmations, reminders (for example, 24 hours and 5 hours before your session) and other service messages.
• To answer your questions and provide customer support.
• With your consent, to send occasional news and offers. You can opt out at any time.
• To keep our website and services safe, prevent fraud, and meet legal obligations.

4. Text messages (SMS)

If you provide your phone number and agree to receive text messages, we may text you about your booking, including confirmations, reminders and updates, and, if you opt in, occasional offers.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to stop receiving messages at any time. Reply HELP for help.
• Agreeing to receive marketing texts is not a condition of booking.

No mobile information will be sold or shared with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except with the service providers that deliver our messages on our behalf.

5. How we share information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers that work on our behalf, such as our booking, CRM and messaging platform (HighLevel / LeadConnector), our payment processor (Stripe), email and SMS delivery providers, and website hosting. They may use your information only to provide services to us.
• Legal and safety reasons: when required by law, to respond to legal process, or to protect the rights, property or safety of our guests, staff or others, including in a medical emergency.
• Business transfers: if our business is sold or reorganized, your information may transfer to the new owner under this policy.

6. Payments

Payments are processed securely by Stripe. Your card details go directly to Stripe and are handled under the Stripe Privacy Policy. We receive limited payment details, such as the amount, date, last four digits and card type, to manage your booking and any refunds.

7. Cookies

Our website and booking pages use cookies and similar technologies to keep the booking process working, remember your details for faster booking, and understand how the site is used. You can block or delete cookies in your browser settings. Some booking features may not work without them.

8. How long we keep information

We keep booking and contact information for as long as needed to provide our services and for our business records. Signed waivers are kept for as long as they may be needed for legal purposes. Payment records are kept as required by tax and accounting laws. When information is no longer needed, we delete it or make it anonymous.

9. Security

We use reasonable technical and organizational measures to protect your information, and we work with providers that use industry-standard security. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

• Unsubscribe: use the unsubscribe link in any marketing email, or reply STOP to any text.
• Access, correction and deletion: you can ask us for a copy of your information or ask us to correct or delete it. Some records, such as signed waivers and payment records, may need to be kept for legal reasons.

Washington residents may have additional rights under state law, including rights related to consumer health data. To make a request, contact us using the details below. We will respond within a reasonable time.

11. Children

Bookings must be made by an adult aged 21 or older. Guests under 18 may visit only with a parent or guardian, who signs the waiver on their behalf. We do not knowingly collect personal information from children under 13 without the consent of a parent or guardian.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with its effective date.

13. Contact us

Questions about this policy or your information: